I need a ride to medical care

New Hampshire Medicaid rides (called NEMT— non-emergency medical transportation) are arranged through your specific health plan, not one central number. Your Medicaid card shows which plan you're in:

• AmeriHealth Caritas New Hampshire
• NH Healthy Families
• WellSense Health Plan(you may see “Well Sense”)
• Fee-for-Service (straight) Medicaid— if you're not enrolled in one of the three plans above

Call the number that matches your plan. Ask to schedule a ride (or ask about mileage reimbursement). These numbers are current as of 2026 — if one has changed, the DHHS page above always has the latest.

Have this ready when you call, so the booking goes smoothly:

1. 1

   Have your details in front of you

   Your Medicaid ID number, the appointment date, time, and full address, the provider's name and phone, your pickup address, and any mobility needs (wheelchair, walker, oxygen, a required companion or car seat).

2. 2

   Book at least two business days ahead

   Routine rides need about 48 hours' (2 business days') notice. Weekends and holidays don't count as business days, so plan around them. Urgent rides after a hospital discharge can often be arranged faster — say so when you call.

3. 3

   Set up recurring trips as a standing order

   If you have regular appointments — dialysis, chemotherapy, counseling, methadone — ask to set up a standing orderso you don't have to rebook each time.

4. 4

   Write down your confirmation

   Note the confirmation number, the pickup window, and the “where's my ride” phone number they give you. Keep it on your fridge or phone.

If you have someone who can drive you, Medicaid's Family & Friends Reimbursementprogram pays them back for the miles — from your home to the covered appointment and back. It's often simpler than booking a stranger's ride.

• The driver needs a valid driver's license and completes a one-time driver registration form.
• Call your plan's ride line (above) at least 48 hours before the trip to get it approved for reimbursement.
• Complete a Medicaid Transportation Reimbursement Form for each approved trip (the broker sends or provides it).
• You're reimbursed for mileage to and from a Medicaid-covered service — medical, dental, or pharmacy.

It happens, and there is a process. Don't just give up on the appointment.

1. 1

   Call the 'Where's My Ride' line

   Call the same broker number you booked with (AmeriHealth/CTS, NH Healthy Families/CTS, WellSense/MTM, or FFS/CTS) and give your confirmation number. They can locate the driver or send another vehicle.

2. 2

   Tell your provider you're delayed

   Call the clinic so they know a transportation problem is holding you up — many will still see you or rebook without penalty.

3. 3

   File a complaint if it keeps happening

   Report no-shows and late rides to the broker, and escalate to your health plan's member services (the number on your plan card). Keep a simple log: date, time, who you called, and what happened. A pattern is what gets fixed.

• Covered: rides (or mileage) to services Medicaid pays for — doctor and specialist visits, dental, mental health and substance-use treatment, dialysis, and the pharmacy.
• Only when you have no other way to get there. NEMT is for people without access to a working car or another practical option.
• Not covered:general errands, non-medical trips, or rides to services Medicaid doesn't cover. Those are where the options in the next section come in.

Medicaid rides are only for Medicaid members going to covered care. For everyone else — and for non-medical trips — New Hampshire has a patchwork of options. These are strongest for older adults and people with disabilities.

• ServiceLink Aging & Disability Resource Center is the statewide navigator for older adults and people with disabilities. They know the local ride options in each region — find your office at servicelink.nh.gov or call 211 to be connected.
• Regional public transit & ADA paratransit. Bus systems like COAST (Seacoast), the Manchester Transit Authority, the Nashua Transit System, CART (Salem/Derry), and Advance Transit (Upper Valley) serve their areas. If a disability keeps you from using the regular bus, you may qualify for ADA paratransit — a door-to-door ride near those bus routes. Ask the local transit agency how to apply.
• Volunteer driver programs. More than 20 programs across NH use volunteer drivers to take mostly older adults and people with disabilities to medical appointments, shopping, and errands — often free or by donation. 211 and ServiceLink can tell you which one covers your town.
• NH 211 is the catch-all: free, 24/7, and able to search every local transportation resource by your address.